Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (Kaluna Farm & Kaluna Botanicals products), custom products (such as special orders or personalized items), and personal care goods (such as our Kaluna Botanicals products). Please get in touch if you have questions or concerns about your specific item.